Jacksonville University

INFORMATION TECHNOLOGY

Home

Welcome to JU's world of information technology. We have been working to keep JU in the top 10% of all wired universities in the country. As a JU community member, you have access to all the services described in these pages.

The Helpdesk is the primary point of contact for IT-related issues, from trouble calls to project requests. You may contact the Helpdesk at 256-7200 or by sending an email to helpdesk@ju.edu . You may also stop by the Helpdesk which is located in Founders 14. (See also our helpful hints section.) Employees may also create trouble tickets online by going to helpdesk.ju.edu.

Helpdesk Hours: Summer 2008
Monday - Thursday 8:30 a.m. to 5:00 p.m.
Friday 8:30 a.m. to 12:00 p.m.
Saturday and Sunday closed

Voice mail messages can be left at any time.

WIRELESS @ JU

The Information Technology Department is beginning two major projects to upgrade our data network to better support our current requirements as well as to provide a foundation for future applications. Part of the upgrade is Phase 1 of our campus wireless initiative. It will bring wireless networking to our student residences, classrooms, study and recreation buildings. We have also included outdoor areas to allow people to take advantage of our great Florida weather.

Proposed Wireless Coverage

NEW STUDENT E-MAIL LIVE!

All student accounts will change from @ju.edu to @jacksonville.edu

Jacksonville University has joined the Live.EDU service hosted by Microsoft in order to provide students with a better e-mail service.

Please follow these step by step instructions on setting up your e-mail account for the first time:

E-mail setup instructions

E-mail Tips & Tricks